Description

Why LONG?

Throughout our 50 year history, we have worked hard to make LONG an enjoyable and rewarding place to work. In addition to competitive salaries, comprehensive benefits, and tangible career growth, our people enjoy a stability and loyalty envied in the industry. With average employee tenure of 10 years, our culture encourages people to maximize their skills and potential. Our company culture is professional, yet relaxed; we understand that going to work every day should be a gift, not a burden. Join our growing team today!

Position Summary

Provide support to ensure the stable operation of customer equipment (Hardware and Software). This includes installing, repairing, and maintaining all supported products, technology, and applications. This role will interface directly with customers, other field service staff, sales staff, and various levels of management in an effort to resolve all install, configuration, and operational issues. Travel to customer sites, remote offices and other various locations will be required. North Puget Sound applicants are encouraged.Pay Range: $30 to $55 per hr. plus potential profit share. Benefits:Medical, Dental and Vision Insurance, Basic Life, Short-Term and Long-Term Disability (100% paid by LONG), Voluntary Life Insurance, Accident and Critical Care Insurance, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Paid Time Off (beginning day one), Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and ID Shield benefit.
Responsibilities

• Install, repair, and maintain both IP and analog based security systems, including: access control, video management, intrusion detection, IP intercom, and mass communication systems
• Install, repair, and maintain IP based networks, communication systems, and other various infrastructures
• Provides information related to project as built documentation to be developed into "As built" drawings
• Provide technical support for customers, co-workers, and other LONG business units
• Install, troubleshoot, and document low voltage systems
• Attends construction meetings as required for individual projects
• Interpret blueprints, schematics, manuals, and other specifications to determine installation procedures
• Obtain and retain knowledge of current technologies in order to provide proficient and innovative expertise to our customers
• Provide excellent customer service
• Attend and perform training functions as necessary
• Perform other duties and participate in special projects as assigned by management

• 2 year technical degree or 2 years related experience with IP based networking or electronic security systems required
• Places high value on quality of workmanship, attention to detail and safe work practices for self and others
• 06 Low Voltage License
• Valid Driver's License

• Knowledge of IP based and electronic security systems
• Knowledge of IP based and electronic communication systems
• Knowledge of basic electricity such as AC/DC theory, ohms law, ability to read and understand a digital volt/ohm meter
• Strong customer service skills
• Exceptional troubleshooting skills
• Self-motivated and able to perform through self-directions
• Ability to complete tasks in an efficient & timely manner
• Ability to take direction & carry out specific instructions
• Ability to work both independently and as a team member
• Ability to establish and maintain effective working relationships with customers and co-workers
• Strong interpersonal skills with the ability to communicate effectively both in writing and orally
• Ability to climb multi-level stairs and ladders
• Ability to provide own hand tools. Specialty tools will be provided 

Working Conditions

Environment

• Occasional exposure to outside weather conditions such as sun, rain, wind, and snow

Physical Requirements

• Routine sitting, lifting, bending and kneeling
• Ability to lift 50 lbs. from floor to countertop and countertop to floor

Hazards

• Exposure to electrical components
• Work in high precarious places